Tribe Original
Getting started with your front-loader: setup, your first ride, and the basic maintenance we ask you to keep on top of.
Owner's area
You’ve got the bike. Here’s what comes next: your user guide, keeping the battery and the box happy, finding a mechanic who comes to you, your warranty, and spare parts. When you buy from us, our relationship is only just beginning.
Start here
Your user guide
The guide for your bike covers setup and the basic maintenance we ask you to keep on top of. Worth a read before your first ride, and worth coming back to.
Tribe Evamos Longtail
Your Evamos guide: the small amount of assembly, the rear rack and child-seat options, and looking after the bike.
Ricky Rickshaw
Your Ricky Rickshaw guide: carrying passengers, the controls, and keeping the trike in good order.
Tribe Raha
Your Raha guide: setup, the controls, and the maintenance to keep on top of.
Triberoo
The Triberoo is the Tribe Original underneath, with a larger cargo box in place of the passenger box. So its guide is the Original's: setup, your first ride, and the basic maintenance are all the same.
Maintenance basics
Looking after your bike
Your guide has instructions for the basic maintenance you can do yourself. A few things worth knowing by heart:
Battery
A full charge takes 6 to 8 hours. The battery is removable, so take it out and charge it overnight. To extend its life, don’t leave it on charge permanently. On flat rides with low assist, expect up to 50km on a charge. With some hills and moderate assist, expect up to 40km.
Gears and motor
Keep using your gears. Leaving the bike in its highest gear and letting the assist do all the work is a sure fire way to reduce the life of your motor, much like leaving a car in 5th gear no matter how fast you’re going. Shift as you normally would and let the assist add the push.
Weather and storage
The cargo box is marine grade plywood finished in a water resistant polyurethane coating, so it handles light showers, but it isn’t designed for heavy, consistent rain. The frame and many components are steel, so we don’t recommend leaving the bike out in the weather for long periods. Storing it outside? Use an outdoor cover.
Keeping up the maintenance in your guide matters: general maintenance isn’t covered by the warranty, and the warranty is voided by inadequate maintenance.
Servicing
Mechanics who come to you
A regularly serviced bike is more enjoyable to ride and safer for you and your Tribe. Cargo bikes aren’t the easiest bikes to get to a shop, and many shops don’t have the space to store and service them, so we’ve partnered with an Australia-wide network of mechanics who come to you.
Find your local mechanic, get in touch and tell them you have a Tribe Bike. They’ll give you a quote and arrange a time that suits you. Prefer your own shop? Your local bike shop should be able to service your bike too.
Note that Tribe Bikes does not warrant the work completed by these mechanics, nor do we receive financial incentives to recommend them.
Warranty
Covered for 24 months
What’s covered
We guarantee our bikes and accessories against manufacturer defects for a full year, starting the day your bike is delivered. That covers the battery and motor system, the wooden panels of the cargo box, and non wear and tear items like the frame, fenders, saddle, seat post, brake calipers and levers, gear shifter and rear rack.
Wear and tear items aren’t covered: tyres, tubes, valves, wheels, spokes, brake pads, grips, bell, chain, cables, reflectors and derailleurs. Neither is general maintenance. The warranty is voided by improper use or inadequate maintenance.
Read the full warranty terms →How to claim
- Email hello@tribebikes.com.au with details of your claim and some photos that help us understand the problem.
- We’ll come back to you and advise on the next steps.
- If it’s the bike, we’ll likely ship replacement parts to you and arrange for a mobile bicycle mechanic (where one is available in your area) to fit them at a time that suits you.
- If it’s a spare part or accessory, we may ask you to return it at our expense, then ship a replacement or refund it, whichever you’d prefer.
Spare parts
That woopsy moment
We carry spares for all of the components of a Tribe bike, and we keep the wear and tear items ready to ship. Many of the everyday spares you can also pick up from your local bike shop.
For specialised components, like the cargo box or the electronics, get in touch and we’ll help you out. One thing we can’t help with: we don’t sell replacement frames. If you’ve broken or bent your frame, a metal fabricator should be able to repair it for you.
Tribe Locals
Be the owner someone else talks to
For most families, the decision to spend thousands of dollars on a cargo bike is a big one, and sometimes people just want to chat to someone who already owns one. That’s the Tribe Bikes Locals program. A growing number of owners have volunteered to put their profile on a map, so prospective buyers can reach out for an honest chat, a video call, or a brief test ride.
It runs on Experify, a platform built to connect prospective buyers with real owners for honest feedback. We were the first Australian brand on it. Locals are rewarded for interactions, whether virtual or in person, but they’re never incentivised to sell a bike. We value honest opinions: if a Local tells you they love their bike, it’s because they really do.
Locals program re-launching soon
Talk to a human
TALK TO A HUMAN
take your tribe~
Ask us anything and we’ll do our best to help. You’ll get a real person who knows the bikes.