We’ve rebuilt the Tribe website from the ground up. The bikes, the people and the prices are the same, but pretty much everything around them has changed.
The old site did us proud for years, but it had got heavy, with pages that were slow to load, a phone version that was never as good as the desktop one, and spare parts that were far too hard to find if all you wanted was the right tube for your bike. So we started again.
The prices haven’t moved
A new website is exactly the kind of thing that makes people brace for a price rise, so to be clear: there isn’t one. Every bike costs what it cost last week, and so do the accessories. We’d rather spend the money on a site that helps you buy the right thing than on making the same thing look more expensive.
Ask us anything, and get an answer now
Every bike page now has an Ask box, and so does the FAQ page. Type a question in your own words and you’ll get an answer drawn from our own specs, prices and FAQs, not from the internet at large.
It’s handy for the questions people ask at 10pm when we’re not at our desks, like whether a bike will fit an 8 year old and a 4 year old, what the range is with two kids on board, whether you can ride it on the road where you live, or how long delivery takes. Have a go. It knows each bike separately, so pick the one you’re curious about.
Finding things is a lot easier
Accessories are now filtered by the bike you own, so you only see the parts that fit. Spare parts have their own list, because hunting for a replacement tube through a wall of cargo nets was nobody’s idea of a good time.
Our accessory bundles are in there too, with everything in them listed up front so you can see what you’re getting before you buy.
What hasn’t changed
Your orders, your warranty and your bikes are exactly where you left them. The 24 month warranty still applies, checkout works the same way, and the same two people answer the phone.
All the Adventures stories are still here too, going back years. We didn’t throw anything away.
If something’s not right, tell us
A rebuild this size will have rough edges we haven’t spotted. If a page looks broken, a link goes nowhere, a price looks wrong or an old bookmark stops working, we want to know.
Email hello@tribebikes.com.au and tell us what you were trying to do. A short description and a screenshot is plenty. We’d much rather hear about it than have you give up on us.
