Every Tribe bike now comes with a 24 month warranty covering the bike, the electronics and the non-consumable parts. It used to be 12.
If you already own a Tribe then it applies to you too, and there’s nothing you need to do about it. You don’t have to register anything or send us an email. Your bike is covered for 24 months from the day it turned up.
Why we’ve done it
Because our bikes don’t break very often
That’s why it’s an easy thing for us to do. We’re a small operation with four bikes that we ride ourselves, and warranty claims have never been a big part of the week. Doubling the term isn’t a big commercial risk at our end, so it shouldn’t be much of a question at yours.
Because we were quietly doing it anyway
If somebody came to us at 15 months or 20 months with a genuine problem we helped them out, and I can’t think of a time we didn’t. None of it was ever written down anywhere though, which meant you had to already trust us before you found out. Putting it in writing costs us nothing we weren’t already spending, and it gives you something to point at.
Because we back what we build
We spec these bikes to carry the people you care most about, up hills and in the rain, five days a week. If we’re asking you to put your kids in the box then a longer warranty is the least we can do to show that we mean it.
Because it shouldn’t depend on where you bought it
The two year term used to exist only for Tribe Locals members and for bikes bought through our bike shop partners, which was always an odd thing to make people qualify for. Now it’s just the warranty.
What is covered
The 24 months covers the battery and motor system, the wooden panels of the cargo box, and the non wear and tear parts including the frame, fenders, saddle, seat post, brake calipers and levers, gear shifter, rear rack, and the pivot shaft and bearings.
Wear and tear items aren’t covered, and that hasn’t changed: tyres, tubes, valves, wheels, spokes, brake pads, grips, bell, chain, cables, reflectors and derailleurs. We keep spares of all of those on the shelf, so email us and we’ll get them out to you.
The full terms are on our warranty page.
If something goes wrong
Email hello@tribebikes.com.au and tell us what’s happened, with a few photos if you can. We’ll come back to you and let you know what happens next, which usually means we ship the parts out and arrange a mobile mechanic to fit them at a time that suits you, assuming there’s one in your area.
Or call us on 02 5018 7423 and talk to a human.
